All other mailboxes with the same setup work, this eliminates any local or (user)account Only when I add it as an additional account to outlook it won't open. When I add the mailbox as an additional mailbox to my main account, it also works without any issues. I reset my outlook profile on my local laptop and added only this shared mailbox account, with the same result. The mailbox can be opened through webpage without issues. Only new people who try to add it cannot open it. People who have previously added the account have no issues opening the mailbox. Adding the account works, but when we try to open this mailbox the following error is displayed: Today a new employee started and tried to add the account to outlook. Until today we had no issues with any of these mailboxes. Some of the shared mailboxes receive large amounts of mail, and therefor requires us to add them as a second account to outlook so we can set the offline cache to a shorter We got multiple shared mailboxes in Office365.
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